Terms and Conditions

1. Acceptance of these Terms

These Terms and Conditions (the “Terms”) form a binding agreement between you and Your Writing Hub (“Your Writing Hub”, “we”, “us”, or “our”) concerning your access to and use of our website, project-enquiry channels, content, and services.

You accept these Terms when you access or use the website, submit a project brief, request or accept a quotation, make a payment, send materials to us, or otherwise engage our services. A separate written quotation, order confirmation, statement of work, invoice, or email confirmation may add project-specific terms. If a project-specific term conflicts with these Terms, the project-specific term controls only for that project and only to the extent of the conflict.

Our Privacy Policy, Academic Integrity Policy, and any other policies expressly incorporated by reference form part of these Terms. You should keep a copy for your records.

2. About Your Writing Hub

Your Writing Hub is a human-led writing-support service based in Karachi, Pakistan. Our services may include research and dissertation coaching, literature-review support, structural editing, line editing, proofreading, citation and reference checks, personal statements, reports, case studies, articles, thought leadership, and business or website content.

The exact service, deliverables, exclusions, milestones, number of revision rounds, price, and deadline are determined by the project confirmation. Descriptions on the website are general and do not constitute a standing offer to provide every service in every subject, language, format, or timeframe.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract to use paid services. If you are under 18, a parent or legal guardian must engage us, provide instructions, and accept responsibility for payment and use of the deliverables.

If you use the website or services on behalf of a company, institution, organisation, or another person, you confirm that you have authority to bind that party. In that case, “you” includes both you and the represented party.

4. Website information and service availability

We aim to present accurate, clear, and current information. However, website content is provided for general information and may not describe every limitation or project requirement. Service availability depends on subject fit, specialist capacity, complexity, deadline, ethical considerations, and receipt of adequate instructions and payment.

Submitting an enquiry or brief does not require us to accept the project. We may decline work where the scope is unclear, the deadline is impracticable, the requested use appears unlawful or unethical, qualified capacity is unavailable, or the project falls outside our service standards.

5. Project briefs, quotations, and formation of a contract

5.1 Project brief

You should provide complete and accurate details, including the subject, purpose, audience, level, scope, word count or format, current stage, source materials, required style guide, deadline, and any institutional, publisher, employer, or platform requirements.

5.2 Quotations

A quotation is based on the information available when issued and remains valid only for the period stated in it. Unless expressly stated otherwise, a quotation may be revised if the instructions, source materials, word count, format, urgency, complexity, or expected deliverables change.

5.3 Contract formation

A project contract is formed when we confirm acceptance of the project and any required deposit or payment has cleared. An automated acknowledgement of a form submission or email does not by itself mean that a project has been accepted.

5.4 Order of documents

The project confirmation, quotation or statement of work, these Terms, and incorporated policies together form the entire agreement for the project. Informal discussions or assumptions are not binding unless included in writing in the project confirmation.

6. Client responsibilities

You are responsible for:

• providing timely, accurate, lawful, and sufficiently detailed instructions;
• supplying readable source files and identifying any mandatory criteria, marking rubric, brand standard, formatting rule, or submission requirement;
• reviewing project confirmations, drafts, tracked changes, citations, calculations, and final files before use or submission;
• responding to reasonable questions and providing approvals or feedback within the agreed timetable;
• maintaining your own backup copies of all files and correspondence;
• obtaining any required permission to share personal data, confidential information, copyrighted material, or third-party documents with us;
• using all deliverables lawfully, ethically, and in accordance with institutional, professional, employer, publisher, and platform rules; and
• ensuring that the final work is appropriate for its intended jurisdiction, audience, and purpose.

We are not responsible for delay, additional cost, or reduced feasibility caused by incomplete instructions, late feedback, inaccessible files, undisclosed requirements, or changes requested after work begins.

7. Academic integrity and ethical use

7.1 Permitted academic support

Permitted support may include topic scoping, research-question development, literature-search strategy, outline and chapter planning, methodological explanation, feedback on a client-authored draft, structural editing, language editing, proofreading, reference-format review, presentation coaching, and model or illustrative material clearly used for learning and reference.

7.2 Your obligations

You must check and follow the academic-integrity, authorship, disclosure, artificial-intelligence, research-ethics, and assessment rules of your institution or awarding body. You remain solely responsible for any work submitted in your name and for disclosing assistance where required.

7.3 Prohibited academic use

You must not ask us to complete an examination, impersonate a student, access a restricted assessment system, falsify data or references, conceal plagiarism, create deceptive evidence, or produce work intended to be submitted as entirely your own where this breaches applicable rules.

7.4 Refusal or withdrawal

We may refuse, pause, narrow, or terminate a project if we reasonably believe the requested work or intended use conflicts with academic integrity, research ethics, law, safety, or professional standards. Where possible, we may offer a compliant alternative such as coaching, feedback, an outline, or editing of your own draft.

8. Prohibited activities

You must not use the website, communications channels, or services to:

• request, create, distribute, or facilitate unlawful, fraudulent, deceptive, defamatory, discriminatory, harassing, exploitative, or harmful content;
• infringe copyright, trademark, privacy, confidentiality, publicity, database, moral, or other rights;
• submit malware, malicious code, automated attacks, spam, or content intended to disrupt or compromise systems;
• scrape, copy, republish, resell, reverse engineer, or systematically extract website content except where permitted by law or written consent;
• misrepresent identity, authority, qualifications, ownership, source information, data, testimonials, or intended use;
• circumvent payment, security, access, usage, or ethical controls;
• use deliverables to train, benchmark, or supply a competing commercial service without prior written permission; or
• engage in any conduct that could expose us, our specialists, clients, or service providers to legal, ethical, security, or reputational harm.

9. Fees, payments, and taxes

9.1 Pricing

Fees are set out in the accepted quotation, invoice, or project confirmation. Prices may reflect scope, specialist expertise, complexity, word count, format, research requirements, urgency, and revision allocation. Website examples or indicative prices, if any, are not binding unless included in a project confirmation.

9.2 Payment schedule

We may require full payment, a deposit, or milestone payments before starting or continuing work. Unless otherwise agreed in writing, we may pause work and adjust the deadline while an amount is overdue. Delivery of editable or final files may be withheld until cleared payment is received.

9.3 Charges and currency

You are responsible for bank, card, transfer, currency-conversion, withholding, and intermediary charges unless the project confirmation states otherwise. Any taxes, duties, or government charges that must legally be collected will be added or included as indicated on the invoice.

9.4 Payment disputes

Before initiating a chargeback or payment reversal, you should contact us promptly and provide a reasonable opportunity to investigate. Fraudulent or abusive payment disputes may result in suspension, recovery action, and refusal of future service.

10. Deadlines, delivery, and client delays

Deadlines are confirmed in writing and normally begin only after project acceptance, cleared payment, and receipt of all required materials. Unless expressly identified as a strict or guaranteed deadline, delivery dates are good-faith estimates based on the agreed scope and client cooperation.

Delivery may be made by email, secure file link, cloud platform, or another agreed method. You should confirm receipt promptly and download files before any access link expires.

If you delay instructions, files, feedback, approval, or payment, we may extend the schedule by at least the length of the delay and may need to reschedule specialist capacity. Urgent recovery work or changed deadlines may incur an additional fee.

We will use reasonable efforts to notify you of a material delay. Our responsibility for delay remains subject to the force-majeure and limitation-of-liability sections below and to rights that cannot lawfully be excluded.

11. Revisions and scope changes

11.1 Included revisions

The project confirmation will state whether revisions are included, how many rounds are available, the revision window, and what type of changes are covered. A revision normally means correcting or refining work so that it aligns with the original agreed brief.

11.2 What is not an included revision

A new topic, changed purpose, new source material, additional section, substantially increased word count, altered methodology, different style guide, different target audience, rewritten brief, new factual developments, or requirements disclosed after acceptance may be treated as additional scope.

11.3 Revision requests

Revision requests should be consolidated, specific, and submitted within the stated revision window. Conflicting, piecemeal, or delayed feedback may require additional time or fees. We may decline changes that are unlawful, unethical, technically unsound, unsupported by evidence, or inconsistent with the agreed scope.

12. Cancellations and refunds

12.1 Cancellation by you

You may request cancellation in writing. Refund eligibility depends on when the request is received, whether work has started, the work completed, specialist time reserved, research or third-party costs incurred, and any non-refundable payment-processing charges disclosed to you.

12.2 Before work begins

Where cancellation is accepted before substantive work begins, we will ordinarily refund amounts paid, less any clearly disclosed non-recoverable charges or costs already incurred.

12.3 After work begins

After substantive work begins, we may retain or charge a fair amount for completed work, research, project management, reserved capacity, and committed costs. Any remaining balance will be refunded where appropriate. A deposit may be non-refundable where this was clearly stated before payment and is lawful.

12.4 After delivery

Because writing, editing, and coaching services are personalised and time-based, completed work is generally not refundable merely because of a change of mind or subjective dissatisfaction where it conforms to the agreed brief. We will first assess whether an included revision, correction, or other reasonable remedy is appropriate.

12.5 Cancellation by us

If we cancel a project for reasons not caused by your breach, we will refund the portion of fees attributable to work not supplied. If cancellation results from prohibited use, non-payment, abusive conduct, unlawful instructions, misrepresentation, or another material breach, we may retain amounts reasonably attributable to work performed and costs incurred, subject to applicable law.

12.6 Mandatory rights

Nothing in this section limits a refund, repair, re-performance, cancellation, or other remedy that cannot lawfully be excluded under applicable consumer law.

13. Quality standards and no outcome guarantees

We aim to provide careful, original, professionally presented work that materially follows the accepted brief. Our work may involve editorial judgment, professional opinion, interpretation, and dependence on information supplied by you or third parties.

We do not guarantee any grade, admission, visa, employment, publication, peer-review outcome, approval, ranking, traffic level, conversion rate, revenue, legal result, commercial result, or acceptance by any institution, employer, publisher, platform, search engine, or other third party. Such outcomes depend on factors beyond our control.

You are responsible for final fact-checking, citation verification, calculations, legal or regulatory suitability, permissions, and decision-making. Specialist writing and editing services are not a substitute for legal, medical, financial, tax, psychological, engineering, or other regulated professional advice.

14. Intellectual property and permitted use

14.1 Website content

The website and its text, design, graphics, branding, service descriptions, samples, processes, downloadable materials, and other content are owned by or licensed to Your Writing Hub and are protected by applicable intellectual-property laws. You may view and print reasonable extracts for personal, non-commercial use, but may not copy, republish, sell, license, modify, or exploit them without written permission.

14.2 Your materials

You retain ownership of original materials you submit. You grant us a limited, non-exclusive right to access, copy, store, process, edit, and share those materials with authorised personnel and service providers only as reasonably necessary to assess, manage, and deliver the project, protect our rights, and comply with law.

14.3 Edited client work

For editing or proofreading, you retain ownership of your underlying work. Subject to full payment, you may use the edits and comments in the final deliverable for the intended purpose, subject to third-party rights and any project-specific restriction.

14.4 Bespoke business and professional content

For bespoke business or professional content, and subject to full payment, we assign or license the rights in the final accepted deliverable to the extent stated in the project confirmation. We retain ownership of pre-existing tools, templates, methods, know-how, style systems, prompts, checklists, generic structures, and reusable components. Where those elements are embedded in a deliverable, you receive a non-exclusive licence to use them as part of that deliverable.

14.5 Academic-support materials

Academic coaching notes, examples, model structures, research guidance, and illustrative materials are supplied for learning, reference, planning, or permitted editing support. They do not transfer responsibility for authorship and must not be submitted or represented in a manner that violates applicable academic or professional rules.

14.6 Portfolio rights

We will not publicly identify you or display confidential project material without permission. Any use of anonymised or transformed excerpts for a portfolio, training, quality assurance, or marketing will follow Section 18 and any project-specific confidentiality commitment.

15. Client materials and third-party rights

You confirm that you own, control, or have permission to provide and use all text, data, images, recordings, research, trademarks, confidential documents, personal information, and other materials supplied to us. You must tell us about any licence restrictions, embargoes, confidentiality obligations, attribution requirements, or limits on reuse.

We may rely on information and sources supplied by you without independently verifying ownership, accuracy, or legality. We may refuse to use material that appears infringing, unsafe, unlawful, misleading, confidential without authority, or technically unreliable.

Unless the project confirmation states otherwise, third-party content remains subject to its original licence and is not transferred to you by us. You are responsible for obtaining publication, commercial-use, image, dataset, quotation, translation, and other permissions required for your final use.

16. Confidentiality

We will use reasonable care to keep non-public project information confidential and to limit access to people and service providers who reasonably need it for project assessment, administration, delivery, security, quality control, or legal compliance.

Confidentiality does not apply to information that is or becomes public without breach, was lawfully known to us before disclosure, is independently developed, is lawfully received from another source, is authorised for release, or must be disclosed by law, court order, regulator, payment provider, insurer, or professional adviser.

You should not send passwords, full payment-card details, government identification, medical records, highly sensitive personal data, classified material, unlawfully obtained information, or other unnecessary sensitive information. If a project requires enhanced confidentiality, data handling, deletion, or a non-disclosure agreement, this must be agreed in writing before you submit the relevant material.

17. Privacy and electronic communications

Our collection and use of personal information are described in our Privacy Policy. By using the website or submitting a brief, you acknowledge that project and contact information may be processed to respond to enquiries, prepare quotations, administer services, communicate about the project, process payments, prevent fraud, maintain records, and comply with law.

You consent to receive transactional communications by email, telephone, messaging service, or another channel you use with us. Marketing communications, where sent, will include an appropriate way to opt out. Opting out of marketing does not stop essential project, payment, security, or legal notices.

Electronic communications and signatures may be used to form and administer project agreements to the extent permitted by applicable law. You are responsible for keeping your contact details current and checking your email, spam folder, and agreed communication channels.

18. Samples, testimonials, and attribution

Website samples may be anonymised, adapted, shortened, combined, or created illustratively to demonstrate our approach. Unless expressly stated, they do not promise that every project will have the same structure, subject, process, or outcome.

We will not publish your name, testimonial, identifiable project details, logo, or substantive project excerpt for marketing without your permission. Where permission is granted, you may withdraw it for future use by contacting us, although we may not be able to recall material already lawfully printed, archived, or distributed.

You may not imply that Your Writing Hub endorses you, your institution, your business, your publication, or your conclusions unless we have agreed in writing.

19. Third-party links and services

The website or project workflow may use or link to third-party services such as payment processors, cloud storage, video-meeting tools, email providers, analytics tools, citation databases, publishers, or external websites. We do not control third-party content, availability, security, accessibility, policies, or practices.

A link or integration does not imply endorsement. Your use of a third-party service may be governed by separate terms and privacy policies. To the extent permitted by law, we are not responsible for loss arising solely from a third party outside our reasonable control.

20. Website availability, security, and errors

We may update, suspend, restrict, or discontinue all or part of the website or a communication channel for maintenance, security, legal, operational, or commercial reasons. We do not guarantee uninterrupted or error-free access.

You are responsible for using current security software, protecting your devices and accounts, verifying file links and sender details, and notifying us promptly of suspected fraud, impersonation, malware, or unauthorised access.

We may correct typographical errors, pricing mistakes, broken links, outdated descriptions, or technical issues. If an error materially affects an accepted project, we will contact you and provide an appropriate correction, revised confirmation, or cancellation option, subject to applicable law.

21. Disclaimers

To the maximum extent permitted by law, the website is provided on an “as available” basis. We exclude implied warranties or conditions except those that cannot lawfully be excluded. We do not warrant that the website, files, communications, or third-party platforms will always be secure, available, compatible, or free from harmful components.

Research, citation, editing, and content services involve judgment and cannot eliminate every ambiguity, error, omission, similarity, factual change, source limitation, or interpretation issue. Search-engine visibility and platform performance are controlled by third parties and may change without notice.

Nothing on the website creates a fiduciary, employment, partnership, agency, joint-venture, educational-institution, supervisory, or regulated-professional relationship unless expressly agreed in writing.

22. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or any mandatory consumer remedy.

Subject to the previous paragraph, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, revenue, opportunity, goodwill, reputation, anticipated savings, data, or business; academic, professional, publication, ranking, or commercial outcomes; or loss arising from your misuse of deliverables, failure to review them, breach of third-party rules, or inaccurate or incomplete instructions.

Subject to applicable law, our total aggregate liability arising from a specific project or related series of events will not exceed the total fees actually paid to us for that project during the six months preceding the event giving rise to the claim. Where a limitation is not enforceable, liability will be limited to the greatest extent permitted by law.

You should maintain appropriate backups and insurance and take reasonable steps to reduce avoidable loss. Any claim should be notified promptly with sufficient detail and supporting material so that we can investigate and, where appropriate, offer correction or re-performance.

23. Indemnity

To the extent permitted by law, you will indemnify and hold harmless Your Writing Hub and its owners, personnel, contractors, and service providers from third-party claims, losses, liabilities, costs, and reasonable legal expenses arising from your unlawful or prohibited use of the website or services, your breach of these Terms, your materials, your infringement of another person’s rights, your misrepresentation of authorship or authority, or your violation of academic, professional, platform, or institutional rules.

This indemnity does not apply to the extent a claim is caused by our own fraud, wilful misconduct, or liability that cannot lawfully be limited. We will provide reasonable notice of a covered claim and may control its defence or settlement, while considering your legitimate interests.

24. Suspension and termination

We may suspend access, pause work, withhold delivery, or terminate a project where you fail to pay, materially breach these Terms, provide unlawful or unethical instructions, threaten or abuse personnel, compromise security, repeatedly change scope without agreement, misrepresent material facts, or create unreasonable legal, ethical, or operational risk.

Where reasonably practicable, we will explain the issue and allow an opportunity to remedy it. Immediate action may be taken where necessary to protect people, systems, evidence, legal rights, payment security, or academic integrity.

Termination does not affect rights and obligations accrued before termination. Sections concerning payments, intellectual property, confidentiality, disclaimers, liability, indemnity, disputes, and general legal provisions survive termination where their nature requires.

25. Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, terrorism, government action, legal restriction, power or internet failure, cyberattack, labour disruption, transport failure, platform outage, banking interruption, or serious illness or incapacity of essential personnel.

The affected party should notify the other when reasonably possible and take proportionate steps to reduce the impact. Deadlines will be extended for a reasonable period. If a force-majeure event prevents substantial performance for an extended period, either party may discuss rescheduling, revised scope, substitute delivery, or cancellation with a fair adjustment for work already completed and unavoidable costs.

26. Governing law and dispute resolution

26.1 Informal resolution

If a dispute arises, you should first contact us at info@yourwritinghub.com with a clear description, relevant dates, the project reference, supporting documents, and the remedy requested. Both parties will attempt in good faith to resolve the matter through direct discussion before commencing formal proceedings, unless urgent relief or a statutory deadline requires otherwise.

26.2 Governing law

These Terms and any non-contractual obligations arising from them are governed by the laws of Pakistan, without prejudice to any mandatory consumer protection that applies to you based on your location or the circumstances of the transaction.

26.3 Jurisdiction

Subject to any mandatory consumer forum or other non-excludable jurisdiction, the courts and competent forums located in Karachi, Sindh, Pakistan will have jurisdiction over disputes arising from or relating to these Terms, the website, or the services.

27. Changes to these Terms

We may update these Terms to reflect changes in law, services, technology, payment methods, business practices, security requirements, or risk. The current version will be posted on the website with a revised “Last updated” date.

Changes apply from the stated effective date and do not retroactively change an accepted project unless required by law or agreed in writing. Your continued use of the website after updated Terms take effect constitutes acceptance for future use. Material changes affecting an active project will be communicated where reasonably practicable.

28. General legal provisions

28.1 Entire agreement

These Terms, the accepted project confirmation, and incorporated policies constitute the entire agreement concerning the relevant subject matter and replace prior discussions or understandings on that subject.

28.2 Severability

If any provision is held unlawful, invalid, or unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue in effect.

28.3 No waiver

A delay or failure to enforce a right is not a waiver. A waiver is effective only if made in writing and applies only to the specific circumstance stated.

28.4 Assignment and subcontracting

You may not transfer a project or your rights under these Terms without our written consent. We may use appropriately selected specialists, editors, contractors, and service providers to perform parts of the services while remaining responsible for the agreed deliverables, subject to these Terms.

28.5 Relationship of the parties

The parties are independent contracting parties. These Terms do not create a partnership, employment, agency, franchise, joint venture, or fiduciary relationship.

28.6 Interpretation

Headings are for convenience only. “Including” means “including without limitation.” Singular words include the plural and vice versa where the context permits. A reference to “writing” includes email and other durable electronic communication.

29. Contact us

Questions, notices, complaints, cancellation requests, and rights-related enquiries may be sent using the following details:

We aim to acknowledge substantive complaints within a reasonable period. Please do not include unnecessary sensitive information in your initial message.